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DIPTYQUE AND LEVEL ACCESS

Diptyque Paris is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations. To accomplish this, we have partnered with Level Access to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at accessibility@diptyque.us or call us at 1 (833) 798-0845.

The Level Access assistive technology application

This icon serves as a link to download The Level Access assistive technology application - free assistive technology software for people with physical disabilities

WHAT IS IT?

The Level Access assistive technology application (“App”) is a suite of assistive technologies for use on desktop computers and certain mobile devices that will help our customers with physical disabilities to access our website more easily.

The App features tools such as:

Hands-free mouse

Voice commands

Visual click assist

On-screen keyboard

Text-to-speech

The App is easy-to-use and can be activated quickly.

WHO IS IT FOR?

The App is primarily to assist people who have trouble typing, moving a mouse, or reading due to a variety of conditions, such as:

Age related factors

Stroke/paralysis

Arthritis

Multiple Sclerosis

Parkinson’s disease

Cerebral Palsy

Dyslexia

Mild visual impairment

Limited proficiency in English

Literacy deficiencies

Other learning or reading issues

HOW CAN YOU DOWNLOAD IT?

The desktop App is compatible with current Microsoft Windows operating systems. To download and use the desktop App, your computer must use one of these operating systems: Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista SP1 or Windows XP SP3.

In order to use the desktop App on an Apple computer you will have to download Microsoft Windows first. You can learn more about downloading and using the desktop App on an Apple computer by CLICKING HERE.

The mobile App can be used on mobile devices with an Android v. 7.0 or higher operating system. The mobile App is currently not available for iPhones.

WHAT IF YOU HAVE QUESTIONS?

You can find more detailed information regarding the Level Access assistive technology app in the user guide which is available here: PDFand HTML and the mobile app in the user guide which is available here: PDF

For customer service and support for the Level Access assistive technology app please contact Level Access by email at support@levelaccess.com or by phone at 1 (800) 889-9659.