COVID-19
Delivery: The exceptional situation related to COVID-19 is likely to cause some delays in the preparation and shipment of orders. We do our best to ensure a delivery service of quality. The delivery can take up to 10 to 15 days.
Retuns : To make a return, we invite you to use the pre-paid return label. Please note that our return policy is extended to 60 days after date of purchase.
Thank you for your patience and understanding.
DELIVERY AND RETURNS
diptyqueparis.com online offers free delivery within the United Kingdom for any order over £50 and free returns.
Delivery
Delivery can take 3 to 8 working days within the United Kingdom
- Once your order has been placed you will receive an email confirmation to let you know we have received your order and payment.
- Once your parcel has been shipped you will receive a first e-mail containing your receipt and a second email with tracking information.
- Using your tracking number, you can follow the delivery process of your order by visiting our partner's website Chronopost.
- You will receive your order within an estimated time of 3 to 8 working days.
Your order will need to be signed for on receipt.
In the case of a missed delivery, you will receive an email notification, inviting you to pick up your order at a collection point, it will not be possible to organize re-delivery to an alternative address.
Please see below notes of Chronopost collection timings in case of a missed delivery:
- 14 days from post offices and Chronopost branches
- 8 days from Pickup Points
- 3 days from Pickup Stations (lockers)
Do not forget to bring an item of identification with you to pick up your parcel.
You can nominate a person of your choice to pick up your parcel on your behalf with your ID.
If you cannot pick up your parcel within these deadlines, it will be returned to the sender
Terms of delivery
Shipping fees : diptyqueparis.com offers complimentary delivery on orders over £50.
For any order less than or equal to £50, the shipping fees are £5.
Delivery area : The UK website supports shipment within the United Kingdom, excluding the Channel Islands. It is possible to select a different delivery country by accessing our international sites at the top left on the desktop version, and at the bottom of the footer in the mobile version.
You can choose to have your order delivered to your workplace, a hotel, or a hospital.
You can choose your delivery address however, diptyque delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes
Pre-order
For pre-orders, you will receive an order confirmation as soon as your order is validated. The shipment of your product(s) will be done within a suitable time to respect the delivery date provided. Find out more
Free returns and refunds
Return Policy
You may return your online order, or items within it, for an exchange or a refund following the conditions outlined below, your statutory rights are not affected:
- The items must be returned within 28 days from date of delivery.
- The items must be unopened and in their original packaging. For your convenience with each order of an Eau de Parfum or Eau de toilette, you will receive a corresponding trial sample. Learn more.
- If you are returning the item due to a fault or damage in transit this must be stated on the Returns Form.
- Please include the Returns Form which you will find with your order. Processing the return may take longer if you do not include the Returns Form or if it is incorrectly filled. You will find more information regarding the Returns process on this form.
We encourage you to specify on the Return Form any information that could help us understand the reason for your return e.g broken or damaged, incorrect item ordered…
If you wish to carry out the return of an electric diffuser, we invite you to contact our Customer Care team directly who will assist you in the return process.
Return process
To make a return, we invite you to follow these steps:
- Complete the Return Form which is included with your order and clearly indicate:
- Your UK order number
- Your contact information
- The name and quantity of each item being returned and the reason for the return. - Prepare your parcel, placing the form inside. Please note if the Returns Form is not sent with the items this may cause a longer processing time.
- Place the pre-paid return label provided onto your package.
- Drop off your package at the Post Office
For any questions please reach out to our Customer Care team so that we can assist you throughout the return process.
Refunds
- Refunds are processed within 14 days upon receipt of your returned parcel.
- Once your refund has been processed, you will receive a confirmation by email. Depending on your bank, the refunded amount will appear on your card or Paypal account within 2 to 5 working days.
Cancellations and Exchanges
- If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.
- Please note that you cannot cancel your order once it has been shipped.
- If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the returns process returns process.
If you have any questions or for more information, we invite you to contact us at
Telephone: +44(0)800 840 0010
Email: service@diptyqueparis.com
Complimentary diptyque gift-wrapping
Luxury samples with every order
