Free returns and refunds

Return Policy

You may return your online order, or items within it, for an exchange or a refund following the conditions outlined below, your statutory rights are not affected:

• The items must be returned within 45 days from date of delivery.
• The items must be unopened and in their original packaging. For your convenience with each order of an Eau de Parfum or Eau de toilette, you will receive a corresponding trial sample. Learn more.
• If you are returning the item due to a fault or damage in transit this must be stated on the Returns Form.
• Please include the Returns Form which you will find with your order. Processing the return may take longer if you do not include the Returns Form or if it is incorrectly filled. You will find more information regarding the Returns process on this form.

We encourage you to specify on the Returns Form any information that could help us understand the reason for your return e.g broken or damaged, incorrect item ordered…

If you wish to carry out the return of an electric diffuser, we invite you to contact our Customer Care team directly who will assist you in the return process.

Return process

To make a return, we invite you to follow these steps:

• Please reach out to Customer Services to organize a return. Our Customer Services team will provide your with a pre-paid shipping label to send back your items.
• Complete the Return Form which is included with your order and clearly indicate:
  - Your UK order number
  - Your contact information
  - The name and quantity of each item being returned and the reason for the return.
• Prepare your parcel, placing the form inside. You will need to repack the items (in unused, unopened condition) and attach the pre-paid label provided. Please note if the Returns Form is not sent with the items this may cause a longer processing time.
• Drop off your package at the local post office and keep a copy of your receipt for tracking information.

For any questions please reach out to our Customer Care team so that we can assist you throughout the return process.

Download your returns form

Refunds

• Refunds are processed within 14 days upon receipt of your returned parcel.
• Once your refund has been processed, you will receive a confirmation by email. Depending on your bank, the refunded amount will appear on your card or Paypal account within 2 to 5 working days.

Cancellations and Exchanges

• If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.
• Please note that you cannot cancel your order once it has been shipped.
• If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the returns process returns process.

 

 

If you have any questions or for more information, we invite you to contact us at

Telephone: +44(0)800 840 0010

Email: service@diptyqueparis.com

Monday to Friday: 9 am - 6 pm, and Saturday: 9 am – 4 pm (excluding public holidays)