We are always at your service

Health & Safety

To our dear diptyque community, The wellbeing and safety of our valued customers, employees, and partners remains a central component in everything we do and is a daily paramount priority for the diptyque Paris team. As we continue to monitor all developments related to COVID-19 (novel coronavirus), we wish to share with you the most up to date information on store hours, store contacts, and customer service protocol during this novel time. As always the most up to date information on stores can be found on our store locator.

Support your Bleecker Boutique

The Bleecker location will be re-opening for curbside pick-up beginning on June 18th, 2020. Our hours will be Monday - Saturday, 11am - 6pm, and Sunday 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Bleecker boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees..

Support your Nolita Boutique

Our Nolita location will be re-opening in limited capacity and for curbside pick up beginning June 25th, 2020. Our hours will be Wednesday - Saturday, 11am - 6pm and Sunday, 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Nolita boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Columbus Circle Boutique

As the health of our clients and team is of the utmost importance, our Columbus Circle location will be temporarily closed until further notice. We remain at your service and invite you to contact our customer service team who are diligently working at home, ready to assist you via email at customerservice@diptyque.us or via phone at +1 (833) 798-0845. Also applying the code COLUMBUSCIRCLE at checkout to support our local boutique with the online sales during the closure.

Support your Madison Boutique

The Madison location will be re-opening for curbside pick-up beginning on June 18th, 2020. Our hours will be Monday - Saturday, 11am - 6pm and Sunday, 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Madison boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Brooklyn Boutique

The Brooklyn location will be re-opening in limited capacity and for curbside pick-up beginning June 25th, 2020. Our hours will be Wednesday - Saturday, 11am - 6pm and Sunday, 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Brooklyn boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Grand Central Boutique

As the health of our clients and team is of the utmost importance, our Grand Central location will remain closed until further notice. We remain at your service and invite you to contact our customer service team who are diligently working at home, ready to assist you via email at customerservice@diptyque.us or via phone at +1 (833) 798-0845. Also applying the code GRANDCENTRAL at checkout to support our local boutique with the online sales during the closure.

Support your North Beverly Boutique

The North Beverly location will be re-opening for curbside pick-up beginning on May 28th, 2020. Our hours will be Wednesday - Saturday, 11am - 6pm and Sunday from 12pm - 6pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our North Beverly boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your San Francisco Boutique

The San Francisco location is open for curbside pickup and in limited capacity. Our hours will be Monday - Saturday, 10am - 5pm and Sunday, 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our San Francisco boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your South Coast Plaza Boutique

Our South Coast Plaza location will re-open for curbside pick-up beginning on May 21, 2020. Our hours will be Wednesday - Saturday 11am - 7pm and Sunday 12pm - 7pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Miami boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Larchmont Boutique

Our Larchmont location will re-open for curbside pick-up beginning May 21, 2020. Our hours will be Monday - Sunday, 10am - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Miami boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Las Vegas Boutique

The Las Vegas location will be re-opening for curbside pick-up and in limited capacity beginning on July 1, 2020. Our hours will be Monday - Sunday, 11am - 7pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Las Vegas boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees..

Support your Valley Fair Boutique

The Valley Fair location will be re-opening for curbside pick-up and in limited capacity beginning on July 1, 2020. Our hours will be Monday - Sunday, 11am - 7pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Valley Fair boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees..

Support your Atlanta Boutique

Our Atlanta location will re-open in limited capacity and for curbside pick-up beginning May 21, 2020. Our new hours will be Wednesday - Saturday, 10am - 5pm and Sunday, 12pm - 5pm. Please note this location will be closed on July 7th and 8th, 2020. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Atlanta boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Palo Alto Boutique

The Palo Alto location will be re-opening for curbside pick-up beginning on June 16th, 2020. Our hours will be Monday - Saturday, 11am - 5pm and Sunday 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Palo Alto boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Chicago Boutique

As local regulations permit, we are very pleased to announce our Chicago boutique will now be offering contactless curbside pickup. This alternative will be available as of May 7th, 2020, with our hours as Wednesday - Sunday, 12pm - 6pm. Orders for curbside pickup must be placed in advance with our store manager, who will be able to assist you with any inquiries you may have. To reach Sarah, our store manager, please email sdruetta@diptyque.us or call (773)-252-3989. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Chicago boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employeesThank you very much for your support as we adjust to this new normal. We are excited to be moving forward together.

Support your Bal Harbour Boutique

Our Bal Harbour location will be re-opening with limited capacity and curbside pick-up beginning on May 28th, 2020. The new store hours will be Wednesday - Saturday, 10am - 5pm and Sunday 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Bal Harbour boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Dallas Boutique

As local regulations permit, we are very pleased to announce our NorthPark boutique will begin the process of re-opening in addition to offering contactless curbside pickup. As of May 7th, store hours will be Monday - Saturday, 11am - 5pm and Sunday 12pm - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our NorthPark boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees

Support your Houston Boutique

Our Houston location will re-open on May 21, 2020 at 25% store capacity and with curbside pick-up. Our new store hours will be Tuesday - Saturday, 11am - 5pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Houston boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees

Support your Austin Boutique

Our Austin location will reopen on May 21, 2020 with 25% store capacity and curbside pick-up. The new store hours will be Monday - Saturday, 11am - 6pm and Sunday, 12pm - 6pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Austin boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

Support your Ala Moana Boutique

The Ala Moana location will be re-opening for curbside pick-up and in limited capacity beginning on July 1, 2020. Our hours will be Monday - Saturday, 11am - 7pm, and Sunday 12pm - 6pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Ala Moana boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees..

Support your Miami Boutique

Our Brickell location will be re-opening in limited capacity with curbside pick-up beginning on May 22, 2020. The new store hours will be Wednesday - Saturday, 11am - 7pm and Sunday 12pm - 6pm. Orders for curbside pickup must be placed in advance. Please note in accordance with local regulations and taking lead from the CDC, the below safety measures will be enforced by our Miami boutique to ensure the well-being of our valued customers, employees, and community: • Required face coverings in store • Social distancing policies -6ft • Hand sanitizing stations • Gloves available upon request • Protective shield at register • Heightened in-store cleaning regimens - pre-open, throughout opening hours, and post-close • Reduced occupancy - 25% occupancy • Temperature testing for our employees.

 

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