Enjoy a festive gift of a mini Baies candle & holiday baubles with all orders of 120€+>
Enjoy a festive gift of a mini Baies candle & holiday baubles with all orders of 120€+>

Our Services

Easy Purchasing

Our teams are ready to welcome you back to our boutiques! Our main focus now is to ensure your safety, make your in-store and online purchases easy and to continue to delight you with our exclusive services and latest creations.

Back

Easy purchasing

Our stores are ready and waiting to welcome you with the greatest care, in strict compliance with the instructions essential for your safety and theirs.

We have arranged for our in-store advisers to be available to listen to your needs and help you in choosing your products or gifts.

To help you plan your purchases in advance and avoid you having to travel, we offer exclusive services at selected boutiques.

1. CHOOSE YOUR ORDERING METHOD
Order Online
icon_choice_2 Order on line directly on your computer, your tablet or your phone on diptyqueparis.com
or
Order via our Stores
icon_choice_1 Place your order by phone or via email, directly with our stores. Find your nearest store
or
E-Reservation
icon_choice_2 Reserve products to test & buy in your favourite stores.
Simply click 'Reserve in Store' on the product page and follow the steps.
2. CHOOSE YOUR DELIVERY METHOD
icon_choice_3

Online Orders

Standard Delivery 3-5 days or Same Day Delivery - Select London postcodes

or
icon_choice_4

In Store Orders

Courier/Express Delivery from stores or Standard/Royal Mail delivery from stores 2-5 days

3. CONTACT US

Virtual Consultations

Experience diptyque universe at home or on the go through Virtual Consultations. Discover the Maison's latest launches, learn about olfactory compositions or enjoy the storytelling behind each creation. Our experienced advisers are on-hand to guide you through our fragrant inventions, at your convenience

Retour

BOOK A VIRTUAL ONE TO ONE CONSULTATION

DES NOUVEAUX SERVICES À DISTANCE

You can now experience our boutique service virtually, with a private appointment by video call or voice call with one of our sales advisors. Book an appointment to enjoy personalised advice from our experts and make your purchases from the comfort of your home. All consultations are conducted via video or phone call. For best connectivity, a 4G or WIFI connection is recommended.

diptyque Westbourne Grove

195 Westbourne Grove
W11 2SB London

BOOK NOW
diptyque

diptyque Marylebone

68 Marylebone High Street
W1U 5JH London

BOOK NOW

The Art of Gifting and Personalisation Services

At diptyque the art of giving means elegant and refined gifts wrapped in tissue paper of different colour harmonies inspired by the traditional Japanese art of folding. Make your gift meaningful with a selection of complimentary personalisation services available in all boutiques. From engraving, capsule messages hidden in wax to colourful and personalised ribbons to decorate a fragrance…

Back

The Art of Gifting and Personalisation Services

Make your gift meaningful with a selection of complimentary personalisation services available in all boutiques. From engraving, capsule messages hidden in wax to colourful and personalised ribbons to decorate a fragrance…The complimenary personalisation service is also available on online purchases - just bring your product to a diptyque boutique!

ENGRAVING
cadeau_1

Add a message, a name or a code to your fragrances and candles – just like one of diptyque's founders, Desmond Knox-Leet used to adorn candles with his dancing letters, or with the olfactory landscapes evoking each fragrance. As an ode to his creativity, the font style is modelled on his handwriting. *

Engraving is vailable complimentary with every purchase of EDT/EDP or 190/70g candles.
Find your nearest store


* This service is available in our Spitalfields boutique only.
MAKE - A - WISH RIBBONS
cadeau_2

This “message ring clip” was inspired by omikuji – predictions written on strips of paper and pulled out randomly in Shintô sanctuaries and Buddhist temples in Japan. The typeface is modelled on the handwriting of one of our founders, artist and painter, Desmond Knox-Leet. Share a personal thought or add a pre-composed message and to your gifts. This personalisation service is available complimentary with every purchase of edt or edp (100ml & 75ml).

Pre-composed messgaes are available in all boutiques. If you wish to customise you message, this service is available in diptyque Westbourne Grove and Brook St boutiques and with our retail partner, Selfridges London.
<Find your nearest store
THE CAPSULE PERSONALISATION
cadeau_3

The inspiration for the capsule was the secret, coded messages that Desmond Knox-Leet, worked on decoding when he was a cryptographer. This experience left him with a taste for cryptography and plays on words. Likewise, you can now hide a message inside a candle . And like a message thrown into the sea, the capsule will only reveal your message once the candle is burnt. This service is available complimentary with every purchase of 190g candle. Please kindly note, since each wax composition is different, depending on the concentration of fragrance, certain candles cannot be personalised with a capsule.Those candles include: AMBRE, CHOISYA, GARDÉNIA, JASMIN, MIMOSA, NARGUILÉ, PATCHOULI, TUBÉREUSE

This service is available in all diptyque boutiques

GIFT-WRAPPING, THE DIPTYQUE WAY

Fascinated by the traditional Japanese art of folding, the founders of diptyque have developed their own tissue paper packaging in various harmonies of colours and gift boxes inspired by this art for each of our products.


Discover the film in which our tissue papers escape from the diptyque store in Bd Germain and take advantage of their Paris left bank escapade to produce beautiful gift boxes!

Digital and In-Store Events

From online masterclasses to exclusive in-store events and pop-ups – stay in the know about diptyque’s whereabouts.

DISCOVER

STAY IN THE KNOW

We welcome you to join diptyque’s community of discerning connoisseurs. You’ll be invited to immerse yourself in the world of diptyque with access to insider information along with invitations to exclusive in-store previews and private events…
And it’s said we never forget a birthday!

By clicking OK, I agree to the Terms and Conditions and the Privacy Policy

CONTACT US

For questions, queries and concerns please feel free to reach out to us
Monday to Friday - 9.00 am to 6.00 pm (Excluding holidays).
Saturday - 9.00 am to 4.00 pm
We will respond in 2-3 working days.
Thank you for your patience.

To top