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diptyque and Essential Accessibility

diptyque Paris is continually working to make its web content and resources accessible as part of its online inclusion efforts. We are actively working to improve the accessibility and usability of our website and adhere to many of the available standards and guidelines.

Our goal is to ensure that everyone has access to information on our website and can fully interact without barriers. We are currently working to identify potential accessibility issues and ensure that we are striving to improve the usability of the site for people of all abilities. diptyque Paris is committed to upholding its legal obligations to Title III of the ADA. Measures have been taken to ensure that we follow best practices as put forth by the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level A & AA and working toward WCAG 2.1.

Additionally, we provide an Assistive Technology app featured on our website for customers who have trouble typing, gesturing, moving a mouse or reading. The app incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation and more that empower the customer to overcome their challenges and access the website with ease.

If you experience any difficulty in accessing our site, please contact us at accessibility@diptyque.us or call us at (646) 560-1820.

The eSSENTIAL ACCESSIBILITY App

This icon serves as a link to download the eSSENTIAL ACCESSIBILITY app - free assistive technology software for people with physical disabilities

Select icon.

WHAT IS IT?

The eSSENTIAL ACCESSIBILITY application (“App”) is a suite of assistive technologies for use on desktop computers and certain mobile devices that will help our customers with physical disabilities to access our website more easily.

The App features tools such as:

  • Hands-free mouse
  • Voice commands
  • Visual click assist
  • On-screen keyboard
  • Text-to-speech
  • The App is easy-to-use and can be activated quickly.

WHO IS IT FOR?

The App is primarily to assist people who have trouble typing, moving a mouse, or reading due to a variety of conditions, such as:

  • Age related factors
  • Stroke/paralysis
  • Arthritis
  • Multiple Sclerosis
  • Parkinson’s disease
  • Cerebral Palsy
  • Dyslexia
  • Mild visual impairment
  • Limited proficiency in English
  • Literacy deficiencies
  • Other learning or reading issues

HOW CAN YOU DOWNLOAD IT?

The desktop App is compatible with current Microsoft Windows operating systems. To download and use the desktop App, your computer must use one of these operating systems: Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista SP1 or Windows XP SP3.

In order to use the desktop App on an Apple computer you will have to download Microsoft Windows first. You can learn more about downloading and using the desktop App on an Apple computer by CLICKING HERE.

The mobile App can be used on mobile devices with an Android v. 7.0 or higher operating system. The mobile App is currently not available for iPhones.

WHAT IF YOU HAVE QUESTIONS?

You can find more detailed information regarding the eSSENTIAL ACCESSIBILITY App in the user guide which is available here: PDF and HTML and the mobile app in the user guide which is available here: PDF

For customer service and support for the eSSENTIAL ACCESSIBILITY App please contact eSSENTIAL ACCESSIBILITY by email at SUPPORT@ESSENTIALACCESSIBILITY.COM or by phone at 1 (866) 333-3909.